Refund policy

You have 15 days from receiving your item to request a return on all full-priced purchases.

To be eligible for a return, your item must be in resale-able condition, unused and in its original packaging. Please retain your proof of purchase so we can verify your order. Please note that you will be responsible for organising and paying for your return via a tracked service.

To start a return, please contact us at info@paddedpawpaw.com.

Exceptions/non-returnable items
We do not accept returns on sale items or gift cards so please choose carefully.

Damages and issues
Please inspect your order upon reception and contact us immediately if your order is defective, damaged or if you have received the wrong item so that we can assist you and rectify any issues as soon as possible.